Refund policy

What is your Return & Exchange Policy?

All items purchased from store.porsche.com.sg can be returned within 14 working days from the date of delivery. Items must be unworn, unwashed, and with all tags and labels attached in their original packaging, unless otherwise stated in the terms and conditions.

Purchase of sale items and gift cards (electronic or physical) are final and cannot be returned or exchanged.

Can I return/exchange an item purchased using a promo code?

Orders made with promo codes are returnable unless stated otherwise in the promo code terms and conditions.

How to Return/Exchange

How do I return/exchange my items?

Please leave us a message here with the details of your return request:

Order number:

  1. Item name(s):
  2. Quantity:
  3. Reason(s) for return: *multiple selection of reasons is allowed
    • Late arrival of parcel
    • Looks different from image on the website
    • Ordered more than one size
    • Does not suit me in size
    • Does not suit me in colour
    • Does not suit me in style
    • Unsatisfied with quality

If you would like to make a return for multiple orders, please provide us with the required details for each order number.

Kindly give us 5 work days to look into your return request. We will reach out via email to arrange for our delivery partner to pick up the returns from your delivery address stated in your order confirmation. If there is a change of pick up address, please let us know. For defective items, we will request for clear pictures to be provided.

Pack the item(s) in the mailer box provided with your previous order and seal the box securely. If you did not retain the mailer box, kindly pack the items securely. We will not be responsible if any items are missing or damaged along their transportation.

You will be notified of the acceptance of the returned item(s) once we have received the item(s) and have checked that they meet all return requirements.

Refund

How is refund made for my order?

Once we have processed your return, you will receive a refund notification via email.

Refund is made to the same payment method when you made your order. However, the time taken for the refund to arrive in your bank or credit card account may vary and depends upon the speed of your bank's processing procedures. We recommend that you contact your bank or financial institution for more precise information.